iCapital: Scaling Culture During Hyper-Growth

iCapital, one of the fastest-growing FinTech companies in the U.S., expanded from 200 to 1,500 employees in just 12 months. Tempest Experiences partnered with them to strengthen culture, improve cross-team collaboration, and unify a rapidly scaling workforce across New York and Lisbon.

The Challenge

iCapital’s explosive growth created several cultural challenges:

• Hundreds of new hires onboarding at speed

• Teams collaborating without ever meeting

• Risk of misalignment across locations

• Decreasing cohesion during rapid expansion

They needed a high-energy, consistent experience that could unify people across offices and strengthen core behaviours.

Our Solution

Tempest Experiences designed and delivered a 10-event internal programme focused on three cultural pillars:

Communication - Sessions built to increase clarity, trust, and psychological safety.

Collaboration - Workshops that strengthened relationships between teams who had never worked together.

Connection - Immersive experiences designed to rebuild belonging in a hybrid, fast-scaling company.

The programme blended:

• High-energy keynotes

• Tailored team workshops

• Our flagship team challenge, The Expedition, used to accelerate trust and engagement

Execution

Across New York and Lisbon, we ran 10 internally focused experiences that:

• Brought global teams together

• Embedded shared behaviours into real action

• Helped new hires feel connected immediately

• Re-energised long-standing employees

• Created a consistent cultural narrative across regions

The design ensured every event felt personal, despite the scale.

The Impact

The results were immediate and measurable:

• NPS 93 across all events

• Stronger team cohesion

• Improved morale and cultural alignment

• Better collaboration between unfamiliar teams

• A unified employee experience during rapid growth

Testimonial

“Tom & James were unbelievable partners. Working with them was energising, inspiring and – I can’t say this about a lot of vendors – easy.

The C3 offsite was viewed within the business as an overwhelming success. I can’t thank them enough.”

— Chief People Officer, iCapital

Why It Worked

• Designed specifically for high-growth environments

• Delivered consistent cultural experiences across continents

• Combined storytelling, challenge, and behavioural psychology

• Created shared reference points for new + existing employees

• Fast-tracked trust-building inside a scaling organisation

Interested in Creating a Similar Programme?

If your organisation is scaling quickly and needs to strengthen culture, collaboration, and connection, Tempest Experiences can help design a programme tailored to your growth.

→ Talk to us about building your culture programme